Help Desk Engineer
15821 Ventura Blvd , Ste 320 Encino, CA 91436 US
Job Description
Essential Duties and Responsibilities:
- Performs troubleshooting and identification of applicable problems relating to PC’s, applications, and basic network communications
- Engagement throughout the lifecycle of a ticket; including research and communication of status to users
- Provide administrative support for business applications to end users
- Working with additional Helpdesk staff to manage ticket assignments and issue resolution
- Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures
- Monitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiries
- Provide basic administration of accounts and passwords
- Mobile device management using centralized control applications (iOS and Android)
- Departmental purchasing to include order creation, receiving and inventory control of equipment/supplies
- Provide training for local staff on audio/visual technologies
- Participate with on-call rotation and occasional evening hyper care
- Contribute to our Knowledge database by creating Knowledge articles
- Other duties as assigned
- Travelling to remote offices within the region as needed
Qualifications and Experience:
- Bachelor’s Degree in IT or similar field preferred
- Microsoft Certified Professional certification (or higher) is a plus
- Minimum 4-5+ years of experience in a Help Desk/Service Desk, or similar role
- Experience with Active Directory
- O365 Support
- Ability to multi-task
- Highly organized and self-motivated
- Passion for teamwork and problem solving
- Be familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products (including Office365)
- Deliver excellent customer service onsite and via the telephone/remote applications
- Effectively manage time and resources
- Must be well spoken, organized, detailed-orientated, dependable, and flexible
Kinect provides career advice and advancement to tech professionals while providing best in class support to our clients. Kinect specializes in roles in software and applications, IT infrastructure and operations. We provide contract and project resources to a broad range of organizations on a national basis. Contact us to see how Kinect can help you further your career goals.
Kinect provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal requirements, Kinect complies with applicable state and local laws governing non-discrimination in employment in every location in which the company conducts business
Meet Your Recruiter
Penina Rush
Technical Recruiter
Born and raised in Los Angeles, Penina is a natural in the recruiting world. Graduating with a BA in Psychology, she loves to get to know people and enjoys bringing out the best in them with her positive energy. She channels her love for helping people into her work- her favorite part of her job is the long lasting relationships she builds with her candidates. When not working, she enjoys spending time with friends, family, and her bunny. Penina also enjoys visiting local parks and going on weekend camping trips.