Audio/Visual Operations Manager

Universal City, CA

Posted: 10/01/2018 Skill Set: Infrastructure Job Number: JN -102018-593
  • 7-10 years of relevant experience, including at least three (3) + years in a managerial role, preferably working for a global organization.
  • Exceptional knowledge of Cisco TMS and VCS, SX series codecs and Telepresence, VOIP, SIP, H323, Creston, Polycom Endpoints (HDX/VVX/RMX), and AV cloud collaboration solutions.
  • Experience in broadcasting, video production, multimedia, or related field a plus.
  • Project development, program implementation and service delivery experience with: TelePresence, Video Conferencing, Multimedia Operations, AV Hardware/Software, and Unified Communications.
  • Experience with streamlining, implementing, and globalizing policies and procedures that simplify the services provided.
  • Ability to communicate technical information to non-technical users.
  • Ability to work in a fast-paced environment, supporting multiple initiatives simultaneously, and prioritizing work to meet and/or exceed established service levels.
  • Ability to think logically and creatively in problem solving.
  • Thorough understanding of a wide variety of audio, video, and control systems.
  • Solid knowledge of AV industry best practices.
  • Understanding of and experience with service management best practices and process frameworks, such as ITIL, to drive continual process improvement.
  • College degree required; Advanced degree desired.
  • Experience with Part-time / Full-time / Union / contractor/ employees
  • Responsible for inventory, security and organization of AV equipment and resources.
  • Experience with network and PC troubleshooting a plus.
  • Promotes an organizational climate that energizes, motivates and facilitates teamwork

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