Help Desk Technician (Hybrid)

Rosemead, CA 91771

Posted: 05/17/2022 Employment Type: Contract Skill Set: Engineering Job Number: 2104

Job Description

We are looking for Help Desk Technicians to work remotely for our client. The Helpdesk Support Technicians will respond to and diagnose  problems via phone calls and emails with company associates to ensure satisfactory customer service. This position recognizes and researches problems and resolves basic problems while referring more complex problems to higher levels for satisfactory resolution. This position follows up to ensure timely resolution of all problems.

Technical skills and qualifications for this role are:
  • The ability to troubleshoot PC hardware, connectivity, and network issues
  • Communicate effectively with internal and external personnel, both verbally and in writing
  • Degree in IT related field highly desirable
  • Excellent customer service skills
  • Ability to work in a fast-paced, detail oriented environment
  • Flexible to work on weekends
  • Self starter, self-disciplined and able to work unsupervised
Kinect provides career advice and advancement to tech professionals while providing best in class support to our clients. Kinect specializes in roles in software and applications, IT infrastructure and operations. We provide contract and project resources to a broad range of organizations on a national basis. Contact us to see how can help you further your career goals.
Kinect provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal requirements, Kinect complies with applicable state and local laws governing non-discrimination in employment in every location in which the company conducts business.

Meet Your Recruiter

Carlos Padilla
Technical Recruiter

Born and raised in Las Vegas, Nevada, Carlos has recruited in multiple sector’s including Accounting & Finance, HR, Convention Services, and Supply Chain & Logistics. Carlos has a passion for helping others make life changing career moves. Most recently Carlos made his own move into Technology where he plans to apply his 6 years of experience. On his off time, you will find Carlos playing adult league baseball on Sundays and grilling food on the weekends with his friends and family. He also, volunteers with JAG (Jobs for America’s Graduates) and speaks to high school students on how to build out resumes for entry level positions.

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