IT Helpdesk Engineer
10960 Wilshire Blvd Los Angeles, CA 90024 US
Job Description
We are looking for a IT Helpdesk Engineer to support a project for our client that is a Business Management firm in Los Angeles, CA.
Responsibilities:
- Respond and troubleshoot support incidents via phone call, walk-up, and ticketing system
- Record requests, incidents and status information using the firm' s ticketing system; proactively maintain communication with callers through analysis and resolution processes keeping them informed of the status to meet SLA' s
- Provide on-call support as part of a team rotation to support the business after hours and on weekends
- Install, configure, perform repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Microsoft Active Directory and Office 365 account administration and configuration
- Endpoint Protection configuration and troubleshooting
- Involvement in various internal IT project work
- Other related duties as
Other Skills:
- Working knowledge (ie: administration) of MS-Windows workstations and servers
- Working knowledge of Office 365 and Active Directory
- Experience with Microsoft Office, Networking fundamentals (VPN, LAN/WAN, Wireless)
- Familiarity with ticketing systems: Samanage, Track-it, Jira, ServiceNow
- Superior customer service skills
- Strong oral and written communication skills
- Strong sense of urgency
- Exceptional organizational skills
- Ability to prioritize tasks
- Strong time management skills
- Familiar with remote support tools: Splashtop, GoToAssist, LogMeIn, Team Viewer
- Ability to remain calm under pressure
ABOUT US:
Kinect provides career advice and advancement to tech professionals while providing best in class support to our clients. Kinect specializes in roles in software and applications, IT infrastructure and operations. We provide contract and project resources to a broad range of organizations on a national basis. Contact us to see how Kinect can help you further your career goals.
Kinect provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal requirements, Kinect complies with applicable state and local laws governing non-discrimination in employment in every location in which the company conducts business
Meet Your Recruiter
Carlos Padilla
Technical Recruiter
Born and raised in Las Vegas, Nevada, Carlos has recruited in multiple sector’s including Accounting & Finance, HR, Convention Services, and Supply Chain & Logistics. Carlos has a passion for helping others make life changing career moves. Most recently Carlos made his own move into Technology where he plans to apply his 6 years of experience. On his off time, you will find Carlos playing adult league baseball on Sundays and grilling food on the weekends with his friends and family. He also, volunteers with JAG (Jobs for America’s Graduates) and speaks to high school students on how to build out resumes for entry level positions.